GARDINER ASSOCIATES

Workshop Objectives

 

Enhance the ability of participants to:

 

• Fully appreciate the viewpoints of others

• Create an atmosphere of candid conversations

• Surface, not suppress important issues

• Constructively deal with differences of opinion

• Provide feedback in a non-threatening, personal way

• Reach agreements that meet the interests of all parties

 

Agenda

 

Guidelines for Constructing Candid Conversations

 

 ~ Examples of Exemplary Communicators ~ 

~ Dialogue versus Debate ~

~ Danger of "Avoiding" Issues ~

~ Moving from Polite Discussions to Productive Conversations ~

 

Mutual Gains Problem Solving

 

~ Drill to demonstrate your preferred conflict resolution style ~

~ Mini case application of "Win-Win" principles ~

(Based on the classic work of the Harvard Negotiation Project)

~ Address a real current issue in small teams ~

 

So, You Think You're a Pretty Good Listener?

 

~ 90% of people flunk this listening drill ~

 

Perspectives and Perceptions: Seeing Things from the Other's Viewpoint

 

~ Draw the Pig Exercise ~

~ Word Assocation Drill: I Say Car Salesman, You Say... ~

~ It Took Me 20 Years to Unlearn What You Taught Me ~

(The Incredible Power of Perceptions)